OBJECTIVE:
To obtain a sales associates / customer service position.
SUMMARY:
Enthusiastic sales associate with a proven track record of customer satisfaction and increased sales. I am an ambitious and self-motivated worker. I have experience in home and garden retail and real estate sales. I am an energetic and innovative leader with twenty years experience in the transportation industry, specializing in safety, and with progressive roles and responsibilities. I have ten years experience in sales and marketing. Solid background in team development, staffing, performance management, employee development, safety training design and implementation, coordination and compliance, and problem solving skills. Proven track record in strategies that foster team work, employee development and continuous improvement.
EMPLOYMENT
2009 - Present Noah's Bagels
Lafayette, California
Sales/Management
- Open/close, prep stock
- Managew crew up to 12 per shift
- Certified in baking NOAH's award winning bagels
- Prepare bank deposits
- Design marketing ideas to increase sales
- Customer service and problem solving skills outstanding
- Work well under pressure with a positive attitude
2008-Present Keenan Heinz Company
Really Cool Stuff for the Home and Garden
Lafayette & Concord, California
Sales Associate & Design Specialist
- Sales
- Work with customers on personal design
- Inventory
- Pricing
- Displays
- Launched opening of second location in October of 2008
2008- Present Diablo Realty
Walnut Creek, California
Realtor®, Independent Contractor
2006-2008 Prudential California Realty
Danville, California
Realtor®, independent contractor
- Developed and implemented a monthly marketing program for myself. Many endless hours of training in residential Real Estate.
- Involved in short sales, foreclosures and bank real estate owned (REO) in the Contra Costa, Alameda and Solano Counties.
- Developed and successfully executed a community blog for the Danville Prudential California Realty office.
- As the lead I was responsible for networking, building teams, selling the site as a community communication tool.
- Organize comprehensive comparable market analysis for clients. Review the home-selling and home-buying process with potential clients. Negotiate listing contracts with clients.
- Ensure that appropriate disclosures and reports are completed. Negotiate purchase contracts with clients.
- Review disclosures and reports with clients.
Market my listings through advertising (MLS & Internet), print ads, open houses, broker tours and business / personal networks.
- Weekly / daily communication with active clients on updates of their listing or property search.
- Preview listings, client showings, open houses, Realtor® meetings, marketing and networking.
1995-2006 FedEx Express
Oakland, CA
Operations Manager
- Managed a direct team of forty people responsible for on-time package sorting and loading for worldwide, trucking and flight departures.
- District Safety Manager responsible for 2000 employees’ safety. Responsible for new hire orientation, continuous improvement activities and enforcement of safety procedures.
- Training employees on sorting priority freight, safety, planning and scheduling.
- Responsible for staffing, employee relations and human development.
- Develop and execute improvement plans for an efficient and productive work environment.
- Facilitate the implementation of new shipping services.
- Develop and execute improvement plans and procedures for hub teams.
- Provide on-going training to develop individuals and teams: Technical, safety, individual and team development.
- Ensured that employees followed safety procedures and maintained work area documentation according to company standards and FAA requirements.
1995 – 1998 Material Operator & SCIT Member
- Operated ground service equipment for the FedEx aircraft.
- Safety Continuous Improvement Team (SCIT) – Team Leader. Lead the team meetings, responded to safety issues, concerns and injuries. Developed and implemented corrective action plans.
1987- 1995 The Toner Store / Advanced Office Equipment
Concord, CA
Sales and Marketing Representative
- Responsible sales, purchasing and marketing for a small company.
- Involved in the merger of Minolta and Ricoh dealership which gave us a revenue of sales, services and supplies.
EDUCATION AND
LICENSES
- State of California Department of Real Estate (License # 01780755)
- Contra Costa Association of Realtors®
- Solano County Association of Realtors®
- California Association of Realtors®
- Diablo Valley College
- Dowling College of New York
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